rent a car Terms & Conditions

rent a car Terms & Conditions

Requirements to the lessee


In order to rent a car from us you must be of a minimum age of 23 years and possess a valid driving licence for at least 5 years. Rentees under 23 years pay a fee "Young driver", which applies to a day and a security deposit in the amount of 100% over the standard. We would also like to inform you that restrictions are possible at the discretion of the staff.
Upon hiring a driving licence should be given, which should be valid on the date of hiring the vehicle. If it is issued by the Republic of Bulgaria, a slip must be provided as well. If your driving licence is issued from a country outside the EU, it is recommended for drivers to have issued an international one, or a translation of their international driving licence. Otherwise at the request of local police for the documents, this can lead to a fine and confiscation of the vehicle. All citizens of EU countries, America, Canada, Australia and Switzerland may use their national driving licence to rent a car in Bulgaria.


Rental period


A minimum rental period of 48 hours. If returning the vehicle after expiry of the contract without prior notice, the customer is charged as follows: to 1 hour – free of charge; 1-4 hours - half rental price a day; over 4 hours – a total rental price.


Payment Method


Credit cards Visa, Maestro, MasterCard, Borica are accepted, as well as cash payment or by bank account.
Upon payment a deposit is required, such as its size depends on the class of the vehicle.


Insurances


All cars have a full Autocasco! However, it does not apply to damages caused on tires, rims, windscreen and chassis. It is valid upon providing a document from the Traffic Police and cooperation by the lessee, as well as required return of the documents and keys of the vehicle.


Please note


In case the required documents for a traffic accident from the Тraffic Police are not provided, the customer shall pay the full amount of the damage. In the necessary documents from the Traffic Police in the event of theft or total damage are not provided, the customer is responsible and shall pay the full insurance value of the vehicle. The insurance does not cover partial shortages, loss of parts, or accessories.
Fee for lost documents, registration plates: fee of €100 (including for lost panel of a cassette-player or CD).
None of the above mentioned insurances does not discharge the customer from liability for damages to the interior of the car (trim, dashboard, seats, etc.).


Fuel


Upon returning the vehicle with fuel missing, the client pays the missing fuel.


One-way rentals


If the leased vehicle is returned in another city or office, VivoRent may charge an additional fee of 0.80 BGN/km.
Upon a prior request, delivery of the car to any point in Bulgaria is possible.
Additional driver:
A fee per day is applied when more than one drivers.
Additional equipment:
Baby/child car seat, ski rack, snow chains, GPS navigation and more. A charge is applied per day.


Rent overtime


Renting/returning a car оutside the working hours is possible after booking in advance. In this case an additional fee is applied. Working time: from Monday to Saturday from 9 am up to 6 pm, Sunday - day off. If you wish to rent/free car outside working hours, in the time range between 7 am and 10 pm, the fee shall be in the amount of €10.00. In the time range between 10 pm and 7 am: the additional fee will be in the amount to €20.00. On public holidays – Easter, Christmas Eve (24.12., 25.12, 26.12), New Year (31.12, 01.01) a fee is applied - 9 am and 6 pm - €20; 6 pm and 9 am – €40.
Rents outside the country:
They are possible only upon a prior request. Additional fees are applied. Some destinations are not allowed..
For specific prices of additional equipment, please make a request through our online form.


Equipment in the car


Rent a Car Diablo offers the rental cars with the following equipment:
* Spare tire, socket wrench and a car jack
* Fire extinguisher, First aid kit
* Reflective triangle
* Reflective vest
* Road map of Bulgaria
* Radio cassette-player or CD
A guarantee of a car class
All the cars we offer are real. But in case of a breakdown or an accident with the vehicle you have chosen in the booking process, when it is impossible the specific model to be rented, we will replace it with the same or similar from a higher class.

ALL PRICES INCLUDE VAT, VIGNETTE STICKER and COMPREHENSIVE INSURANCE. THERE ARE NO ADDITIONAL CHARGES AND PAYMENT FOR RENT-A-CAR IN PLOVDIV! AGREEMENT ON DELIVERY OF A RENTAL CAR IN BULGARIA OR TRAVELLING ABROAD. PERMANENT DISCOUNTS AND SPECIAL OFFERS FOR REGULAR CUSTOMERS!

Start your perfect trip with the services of  VivoRent !

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